Scheduling & Cancellations

We understand that plans can change. We kindly ask for at least 24 hours' notice if you need to reschedule or cancel your appointment.

• Cancellations made with more than 24 hours' notice will not incur a fee.

• Same-day cancellations or appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.

• No-shows or appointments where we are unable to perform the service due to lack of access may be charged 50% of the scheduled service total.

• All Appointments booked online require a valid credit or debit card to hold your spot.

• Recurring missed appointments may result in the requirement of prepayment for future bookings or temporary suspension of booking privileges.

Deposits

A 25% deposit may be required for first-time clients, deep cleans, move-in/move-out cleanings, or services exceeding $300. Deposits are applied toward your final invoice and reserve your appointment time.

Satisfaction Guarantee

Your satisfaction is our priority. If you're not completely satisfied with your cleaning, please contact us within 24 hours of your service. We'll gladly return to address any missed areas at no additional charge. Our satisfaction guarantee does not cover new messes, normal settling of dust, or requests for additional services not included in the original appointment.

Payment

Payment is due upon completion of your cleaning service unless other arrangements have been made in advance.

We accept:

• Cash

• Major credit and debit cards

• Digital payment methods

Property Access

Please ensure we have access to your home or business at your scheduled appointment time.

If we are unable to access the property upon arrival, a $50 lockout fee may apply to cover travel time and the reserved appointment.

Pets

We love pets! For everyone's safety, please let us know if pets will be present during your appointment. We kindly ask that any pets who may become anxious or aggressive around cleaning equipment or unfamiliar people be safely secured while we are in your home.

Health & Safety

For the safety of both our clients and our team, we are unable to clean or handle:

• Biohazard materials

• Mold remediation

• Pest infestations

• Hazardous chemicals or materials

• Human or animal waste requiring specialized remediation

If these conditions are discovered during the appointment, we may be unable to continue the service until the issue has been professionally addressed.

Personal Belongings

While we treat every home with the utmost care and respect, we ask that valuable, fragile, sentimental, or irreplaceable items be safely stored before your appointment.

Severe Weather & Emergencies

In the event of severe weather, unsafe road conditions, illness, or other emergencies, appointments may need to be rescheduled. If this occurs, we will contact you as soon as possible to arrange a new appointment at the earliest available time.

Thank you for choosing Stone & Sage Cleaning Company. We appreciate your trust and look forward to providing a clean, comfortable space you'll love coming home to.

Changes to Services

If additional cleaning tasks are requested during the appointment that were not included in the original estimate, additional time and charges may apply. Any pricing changes will be discussed and approved before the work is completed.

At Stone & Sage Cleaning Company, our policies are designed to create a smooth, reliable experience for every client while allowing us to provide the exceptional service you deserve. Clear expectations help us stay on schedule, respect everyone's appointment time, and maintain the quality and consistency we're known for.

Before your first appointment, you'll receive our service agreement and policies by email. We ask that you review them carefully, as booking your appointment confirms that you understand and agree to these policies.

We know policies aren't the most exciting part of booking a cleaning service, but they help protect both our clients and our business. Thank you for your understanding, your trust, and for choosing Stone & Sage Cleaning Company. We truly appreciate the opportunity to care for your home.

At Stone & Sage Cleaning Company, our goal is to provide exceptional service while creating a seamless experience for every client. The following policies help us maintain a reliable schedule and deliver the highest quality cleaning services.