Frequently Asked Questions
What cleaning services do you offer?
We offer recurring residential cleaning, deep cleaning, move-in/move-out cleaning, Airbnb and vacation rental turnover cleaning, customized cleaning, and home organizing services.
Do I need to be home during the cleaning?
No. Many of our clients provide a door code, garage code, or spare key. If you choose to be home, we'll work around you as respectfully and efficiently as possible.
How do I book a cleaning?
You can request a quote or book online through our scheduling system. Once your appointment is confirmed, you'll receive a confirmation email with all the details.
What if I need to cancel or reschedule?
We understand that plans change. We ask for at least 24 hours' notice for cancellations or rescheduling. Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.
How long will my cleaning take?
The length of your appointment depends on the size of your home, its condition, and the type of service you've selected. We'll provide an estimated timeframe before your appointment.
What if I'm not satisfied with my cleaning?
Your satisfaction is important to us. If you're not happy with any area of your cleaning, please contact us within 24 hours. We'll work with you to resolve the issue and, when appropriate, return to address any missed areas.
Do you clean homes with pets?
Absolutely! We love pets. For everyone's safety, we ask that pets be secured if they may become anxious or aggressive while we're cleaning.
Do you bring your own cleaning supplies?
Yes. We bring professional-grade cleaning products and equipment needed to complete your service. If you prefer that we use your products, just let us know before your appointment.
Do I need to do anything before you arrive?
To help us clean efficiently, we recommend picking up clothing, toys, dishes, and other personal belongings before your scheduled appointment.
Do you clean inside appliances?
Deep clean and move-in/move-out services typically include the inside of appliances such as ovens and refrigerators when requested. Standard recurring cleanings generally include only exterior surfaces unless otherwise added on.
Are there any services you don't provide?
We do not clean biohazards, remove mold, clean up human or animal waste, lift or move heavy furniture, or perform work that could compromise the safety of our staff.
Are you insured?
Yes. We are fully insured for your peace of mind while working in your home.
What payment methods do you accept?
We accept cash and all major credit/ debit cards through our secure online payment system. Payment is due according to the terms outlined in your booking confirmation.
Do you organize as well as clean?
Yes. We offer professional organizing services that can be booked on their own or added to your cleaning appointment.
How will I know my appointment is confirmed?
You'll receive an email and/or text confirmation after booking, along with reminders before your scheduled cleaning.